Select Beauty Solutions

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TERMS AND CONDITIONS
SELECT BEAUTY SOLUTIONS 2021

1. PARTIES

1.1 Throughout these Terms & Conditions “We”, “Us” and “Our” are all references to the provider of the Services; namely ‘Select Beauty Solutions trading as Select Beauty Solutions’.

1.2 Throughout these Terms & Conditions “You” or “Your” are references to the client contracting with Us under these Terms & Conditions.

2. DEFINITIONS

2.1 “Consent Form” means the prescribed written form recording the informed consent to Treatment required by Us and given by You before any Treatment commences.

2.2 “Deposit” means the non-refundable deposit of 50GBP or 500AED payable under Clause 3.1 before any Treatment commences.

2.3 “Follow Up Treatment” means the treatment which follows and is complimentary to the Initial Treatment and which is free of charge on the strict condition that it is booked at the time of Your Initial Treatment and is then undertaken within 84 days of Your Initial Treatment.

2.4 “Guidance Sheets” mean the explanatory guidance sheets relating to Permanent Make Up and the Services which are provided by Us to You at the Initial Consultation.

2.5 “Initial Consultation” means the free 15 minute consultation with one of Our Technicians where Our Services are initially discussed with a view to You deciding if You would like to have any Treatment.

2.6 “Permanent Make Up” means both the process and result of permanent implantation of coloured pigmentation into skin for cosmetic purposes.

2.7 “Price” means the current Price of any Treatment as advertised on the Website on the date when you book an appointment for Treatment and pay the Deposit.

2.8 “Risks” means the risks inherent within the business of providing the Services including (but not to the exclusion of any others) the risk of allergic reaction to a Treatment; the risks of minor bruising, swelling, flaking, tenderness, dryness and corneal abrasion following Treatment and the risk that the colour of the Micro Pigmentation, HFS or Semi Permanent Make Up Treatment will not precisely match the pigmentation colour chosen by You before Treatment.

2.9 “Services” mean those procedures and services (either collectively or individually) identified from time to time on the Website.

2.10 “Technician” means the fully trained Technician contracted to Us who conducts the Initial Consultation and/or the Treatment and/or the Follow Up Treatment.

2.11 “Treatment” means the initial treatment and first treatment application of following the Initial Consultation.

2.12 “Unsuitable Medical Condition” is any medical condition which makes any Treatment or Follow Up Treatment unsuitable for You whether or not such medical condition is expressly undisclosed or set out in the Consent Form.

2.13 “Website” means www.selectbeautysolutions.com 3. BOOKING & TREATMENT PROCEDURES

3.1 If You decide following Your Initial Consultation to utilise any of the Services You agree to make a booking for both the Treatment and the Follow Up Treatment (not more than 84 days thereafter) and pay the Deposit.

3.1.1
Pregnancy and breastfeeding are contraindicated from all treatments. In the event that you arrive for a full appointment before declaring either pregnancy or breastfeeding, the treatment is 100% payable.

3.1.2
In the event that you become pregnant between your first permanent makeup treatment and your free of charge follow up appointment, the treatment is terminated and the free of charge appointment is lost. You accept that you are not entitled

to any refund either in full or part. We agree to recommence the treatment at full cost with a 20% discount applied after your period of confinement . You agree to take this treatment within 24 months of the first treatment. The 20% discount is from the full price at the time of the recommenced treatment.

3.2 We accept that You may need to change Your booking dates arranged under clause 3.1 so on reasonable notice (being not less than 7 days from the date of Your Treatment and/or Follow Up Treatment) We will allow You, without charge, to re-book Your appointments but strictly conditional upon:

3.2.1 The period of time between the re-booked Treatment and/or Follow Up Treatment still not exceeding 84 days; and

3.2.2 The re-booked date for the Treatment and/or Follow Up Treatment not being greater than 6 months from the original booked dates; and

3.2.3 Our rights (at Our sole discretion) to refuse more than one re-booking request from You under the provisions of this clause.

3.3 You accept that any late booking cancellations for Your Treatment and/or Follow Up Treatment (ie not in accordance with Clause

 3.2) create a financial loss for Us, so accordingly You agree:

3.3.1 To pay 100% of the Price if You cancel a booking for a Treatment within 2 days of the booked date for the Treatment;

3.3.2 To forfeit Your entitlement to the cost of Follow Up Treatment being incorporated within the Price if you cancel Your booking for Follow Up Treatment at any time in the 7 days preceding the Follow Up Treatment (and to pay an additional charge for any re-booked Follow Up Treatment as prescribed from time to time on the Website).

3.4 Whilst We will use Our best endeavours to run Our daily appointments on time, You accept that the precise booking times may slip and you excuse and release Us from any liability for such slippage within any particular working day.

3.5 Whilst We will use Our best endeavours to ensure that bookings for Treatment or Follow Up Treatment are not cancelled, You acknowledge that this is sometimes unavoidable and You agree:

3.5.1 To release Us from any liability for any cancellation by Us which is notified to You more than 2 days before any date booked for Treatment or Follow Up Treatment;

3.5.2 To release Us from any liability when Your choice of Technician is unavailable to provide the Treatment or Follow Up Treatment but an alternative Technician is made available to You at the appointed time;

3.5.3 To the Restrictions & Exclusions at clause 6.

3.6 Subject only to the earlier provisions of this clause, We agree to carry out the Treatment and the Follow Up Treatment upon full payment by You of the Price.

3.7 You agree that We are under no obligation whatsoever to accept requests from You in the future for any further Treatment (and that We do not need to explain the reasons for any such refusal). You also agree that We are under no obligation whatsoever to accept requests for Permanent Make Up which We (in Our sole discretion) consider to be inappropriate.

3.8 You agree that we are not liable for any of your travel costs to or from our clinic on any occasion at whatever time.

4. PAYMENT TERMS

4.1 You agree to pay the Price in full at least 7 days before Your booking date for the Treatment.

4.2 We will accept a payment of the Price for the Services via bank online transfer and/or cash. We will not accept cheques.

4.3 If payment of the Price is not made in accordance with the earlier provisions of this clause then We reserve the right to cancel the booking for Your Treatment without penalty and to retain the Deposit.

4.4 Subject to Our rights under Clause 4.3 You will be given credit for the Deposit when You pay the Price for the Services.

4.5 If for any reason You obtain the benefit of Our Services without paying the Price in accordance with Clause 4.1 then You agree to pay Us interest on the Price from the date of Your Treatment until payment at the rate of 5% above the Bank of England base rate (as varied from time to time) with such interest being compounded on a quarterly basis.

5. RISK

5.1 We agree to provide the Services through Our Technicians using the standard of care to be reasonably expected of a commercial provider of the Services. We also agree only to use materials and products sourced in United Arab Emirates, Europe or the United States of America (and whether organic, inorganic, synthetic organic or synthetic inorganic) which, at the time of Your treatment, comply fully with all applicable legal regulations within the UK and the United Arab Emirates.

5.2 You accept and agree:

5.2.1 that Our Technicians are not qualified to give You any medical advice;

5.2.2 that Our Technicians are entitled to rely without further enquiry on the consent to Treatment given by you in the Consent Form;

5.2.3 that as an adult (over 18 years old) the decision to have Treatment has been made by You and You alone;

5.2.4 that You will accept the result of Your Treatment and/or Follow Up Treatment without any legal recourse to Us on the understanding that You will pre-approve both the shape and colouring of the Permanent Make Up at the beginning of Your Treatment;

5.2.5 that you will read and follow the recommendations made within the Guidance Sheets;

5.2.6 that certain factors beyond Our control (including Your own specific skin characteristics) create Risks which you understand and for which you take full and sole responsibility;

5.2.7 that there are everyday risks of post-treatment infection (in and around the area of Treatment) which are beyond Our control and for which you take full and sole responsibility;

5.2.8 that You have decided (with appropriate advice from your General Practitioner to the extent appropriate) that You do not suffer from an Unsuitable Medical Condition; and

5.2.9 that to the extent (notwithstanding the terms of this clause and Your acceptance of the Risks) You wish to make a complaint which relates in any way (whether directly or indirectly) to Our provision of the Services, then you will make such complaints strictly in compliance with clause 8.

5.2.10 that in very rare cases, the pigment will not hold at all due to skin type. You agree that although we will endeavour to work with best practise, we cannot be held responsible for low or no pigment uptake.

5.2.11 that some skins may not retain the ‘crispness’ of the pigmented hair stroke and others (although rare) may not retain the hair stroke at all as it can blur over time.

6. LIABILITY

6.1 If You breach any of these Terms & Conditions (save for clause 8.1.2 where such breach is addressed separately under clause 6.2) then Your maximum liability to Us will be any unpaid balance of the Price for Our Services together with any interest due under clause 4.5.

6.2 If you breach clause 8.1.2 and publish (or cause to be published) any defamatory statements about Us or any of Our Technicians to any third parties (whether through the use of social media or otherwise) then We reserve the right to claim damages against You in defamation proceedings before the Court for such sum as We are advised to claim by Our legal advisors.

6.3 If We breach these Terms & Conditions then Our maximum liability to You will be the Price (or any part of it) paid by You for the Services and it shall not extend further to any other consequential losses whatsoever which You have (or claim to have) suffered as a result of Our breach.

7. CONFIDENTIALITY

7.1 We agree to keep Your personal data strictly in accordance with the Provisions of the Data Protection Act 1980.

7.2 Unless or until You notify Us in writing, You agree that We make use of Your contact details for the purpose of marketing our Services to You.

7.3 You agree to keep any dispute or complaints which arise between Us strictly confidential between ourselves and our respective legal advisors and any mediator appointed under clause 8.4.

8. DISPUTE RESOLUTION

8.1 If You have any cause to complain about Us or any of Our Technicians and Your Complaint in any way relates to Our provision of the Services then You agree in the first instance:

8.1.1 to put your complaint in writing using the hello@selectbeautysolutions.com email address.

8.1.2. Not to publish (or cause the publication of) Your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.

8.2 We will investigate Your complaint and give our considered response to it within 21 days of Your complaint being received.

8.3 If You accept any settlement outcome offered by Us in Our written response to Your complaint, then that settlement outcome will be implemented in full and final settlement and the terms of settlement shall remain private and confidential between the parties (or any legal advisors if applicable).

8.4 If You are unhappy with our response to Your complaint then you must refer your complaint to the Centre for Effective Dispute Resolution (“CEDR”) for the appointment by CEDR of an independent mediator to seek resolution through mediation.

8.5 The cost of a mediation under clause 8.4 shall be borne equally by You and by Us.

8.6 Only if a formal mediation arranged by CEDR under clause 8.4 fails to resolve Your complain can you take the opportunity to put Your complaint to a court (and in such a case the English Courts shall have exclusive jurisdiction to determine your complaint).

8.7 For the avoidance of any doubt, Your obligation at clause 8.1.2 shall be an ongoing obligation until (but not beyond) the delivery of a final judgment in open court on any legal claim which you commence in accordance with the provisions of this clause.

9. MISCELLANEOUS

9.1 Wherever within these Terms & Conditions reference is made to “notice” or “notification” then such notice must be given by You in writing to Us using the hello@selectbeautysolutions.com email address and notices to You will be delivered via email to Your last known email address (or alternatively by post to Your last known address).

9.2 Our failure to insist in any one or more instances upon the strict performance of any of the provisions herein or to take advantage of any of Our rights hereunder shall not be construed as a waiver to any such provisions or the relinquishment of any such rights which shall continue to have full force and effect

9.3 These Terms & Conditions are governed by the laws of England & Wales and, subject strictly to the provisions of clause 8 in relation to complaints made by You, the English Courts shall have exclusive jurisdiction to determine disputes arising hereunder.

Edition Date: January 2021

Important information

 Micropigmentation (known as Semi Permanent Make Up) is a procedure which should only be carried out by a trained specialist using approved equipment to implant quality coloured pigments into the skin using sterile needles. All treatments require your full consent and a medical history disclosure, we will need to be sure that you are a suitable candidate for our proposed procedure.

 

Semi Permanent Make Up is a process that may require more than the two procedures to achieve the desired result. Further applications will be chargeable at the discretion of the practitioner. If a stronger look is required through personal preference, this will be chargeable. It is extremely important that you adhere to your Aftercare Instructions to ensure that you are not vulnerable to infection once you have left the environment of the clinic. If a treated area is picked, pulled or accidentally knocked, not only is it more susceptible to infection it will effect the healed result, the pigment could migrate outside of the treated area, therefore appear uneven and require more work, for which there will be an extra charge.

 

We will describe the benefits and risks of your proposed treatment and record your consultation on a form. This form will be used for reference and referred to on subsequent visits. All forms must be signed by both the client and the practitioner in order to proceed.

 

We will discuss what the procedure is likely to involve and subsequent treatments. You will be given After Care Information verbally and you will be furnished with a hard copy to take home.  Additionally you will be sent an email of the same.

 

Semi Permanent Make Up is a process that will require more than one application to achieve the desired result. A second application, 4-6 weeks after the initial treatment, is included in the cost of the original procedure. Single applications are not available for any new treatments. Unattended appointments within 8 weeks will be chargeable.  Further applications will be fully charged after 10 weeks, by this time the base pigment will have been fully absorbed deep into the epidermis and the process will have to start again.

 

There can be no guarantee that correctional work undertaken by us from other technicians will only require one treatment or even work.  Furthermore, there can be no guarantee that any refresh treatments taken on by Us from other technicians will be compatible to the precious pigments used by Us and will therefore possibly require several procedures and each treatment will be chargeable.

 

TERMS OF TREATMENT

 

  • You have chosen a procedure, which is not medically necessary.
  • Micro pigmentation is an art process, not an exact science, and cannot guarantee you an exact colour   result, as colours heal differently in all individuals. The elected colour will be darker immediately after the treatment. This darker colour should exfoliate and lighten up to at least 50% within 7/14 days. Lighter colours fade faster than darker colours, and all colours will change with time.
  • You may need to return for additional treatments before your procedure is deemed complete. The payment for additional work – if applicable will be agreed prior to any work commencing. Additional work cannot be carried out for 4 – 8 weeks, to allow the area to heal fully. Colour will continue to change up to a period of 13 weeks.
  • We will keep a Treatment Plan to keep a log of the colours you have chosen, as well as anaesthetic, and needles used, along with your pre and post treatment photographs. This information will be held securely in your Consultation Record.
  • The skin type of every client is different and colour should stay visible in the skin for several years (and in some cases indefinitely).  The ingredient iron oxide in the pigment will be present permanently but will not necessarily be visible. A re-touch procedure will be required periodically to keep the procedure looking fresh. This is dependant on age, skin type and chosen colour.
  • After each treatment the treated area will swell and distort. This should settle with 2 – 3 days following the treatment. Immediately following the treatment a white hue will be visible or show redness and, in some cases, bruising, We will recommend how to take care of this. You may experience some discomfort but you will be reassured throughout and we will endeavour to make you feel comfortable.
  • Pigments are made from iron oxides and are not the same as tattoo inks, therefore compatibility is questionable.
  • It is important to note that if you have an MRI or CAT scan you must tell the radiologist that you have had a cosmetic/medical tattoo. You may experience a slight tingling in the treated area.

 

CANCELLATION CHARGES

 

Once an appointment is scheduled any cancellations of more than 7 days before the appointment (including refresh, colour boosts or consultations) will be subject to an administration charge of 10% of the total treatment cost. This will be deducted from your deposit and the balance will be refunded onto the credit/debit card provided upon booking.

 

Cancellations of 3 – 7 working days’ notice will be subject to 50% of the total treatment cost. Likewise this will be deducted from your credit/debit card.

 

Cancellations of less than 24 hours notice will be subject to 100% of the treatment cost and the full balance will be deducted from the credit/debit card provided upon booking.

 

All bookings made at short notice (three days or less) are charged at the time of the booking at the full cost of treatment and are non-refundable.

 

All unattended appointments will be charged 100% of the treatment cost.

 

Fully paid unattended 2nd procedures will be charged an extra £50 (AED250)

 

Re-scheduling: We reserve the right to politely request one week’s notice to help us accommodate another client. There will be a re-booking fee of £100 (AED500) per individual procedure for treatments re-scheduled at short notice (3 days or less). There will be a re-booking fee of £50 (AED250)  for consultations re-scheduled at short notice as above. We ask that you arrive prior to your scheduled visit so that you do not compromise your reserved appointment time. We will make every endeavour to accommodate late arrivals however no guarantees can be made that this will always be possible. Appointments cancelled at that point are fully chargeable. We rarely re-schedule appointments, however,  we reserve the right to do so. We have a policy of not issuing any forms of compensation for re-scheduled appointments. Clients who have booked without prior consultation agree that, should they decide for any reason not to go ahead with treatments, the full appointment costs will be charged.  We do not take responsibility for any medical conditions that have not been disclosed prior to your appointment that may prevent the treatment from taking place. We reserve the right to refuse treatment at any stage during the first or the second procedure at no refund.  We reserve the right to update prices without prior notice. All appointments booked (including refresh, colour boosts or consultations) require a £50 (AED250) deposit at the time of booking with the balance due on the day of your appointment. Saturday appointments require payment in full upon booking. Any discrepancies with deposits or balance payments must be resolved either at the time of booking or at your appointment. 

We are confident that we will exceed your expectations.